This Return & Refund Policy applies to all purchases made on our website, serving customers across European and American regions. We formulate this policy in accordance with local consumer protection laws and regulations, aiming to provide fair, transparent and standardized after-sales service for all users. This policy does not involve any exclusive brand restrictions and is applicable to all eligible orders placed on our platform.
General Return Eligibility
We offer a 30-day return window starting from the date you receive your order. To qualify for a return or refund, all returned items must remain in unused, unopened, and original condition, with intact original packaging, tags, and accessories. Products must not have any signs of wear, damage, or personal modification, so that they can be resold normally. We strictly review all returned goods to ensure compliance with return standards.
Non-Returnable Items
For hygiene, safety and regulatory reasons, certain categories of goods are not eligible for returns or exchanges. This includes personalized or custom-made goods, hygiene-sensitive goods that have been opened or used, discounted final-sale items, and goods damaged due to improper personal use, storage or man-made damage. We reserve the right to judge the eligibility of returned products according to actual conditions.
Return Application Process
If you need to apply for a return or refund, please contact our customer support team within the valid return period and provide your order number and relevant application instructions. After receiving your request, our team will review your application and issue a Return Merchandise Authorization (RMA) confirmation within 1–2 business days. Please do not return any goods without obtaining official RMA confirmation, otherwise your return application may not be processed successfully.
After getting the approval, please pack the goods securely with complete original accessories, paste the return instructions and send the goods back to the designated return address. Please keep the return shipping receipt and tracking number for verification.
Shipping Fee Rules
If the return is caused by our side’s reasons, including incorrect delivery, product quality problems or defective items, we will bear the return shipping fee. For returns initiated due to personal reasons such as incompatible style, accidental purchase or personal dissatisfaction, the customer shall bear the corresponding return shipping costs and related handling fees. Original shipping fees paid for the initial order are non-refundable.
Refund Processing Rules
Once we receive and complete the inspection of the returned goods to confirm that they meet the return conditions, we will initiate the refund process within 5–10 business days. All refunds will be returned through the original payment channel you used for the order. The actual arrival time of the refund depends on the processing cycle of your payment institution and bank system, which is beyond our control.
If the returned goods are inspected to be damaged, incomplete, or do not meet the return standards, we have the right to reject the refund application or deduct the corresponding compensation fee according to the actual damage situation.
Exchange Service Rules
We support product exchange services for eligible orders within the valid return period. You can apply for an exchange of equivalent specification products. If the price of the exchanged product is different from the original order amount, we will complete the price difference settlement through supplementary payment or partial refund according to the actual situation.
Policy Updates & Interpretation
We reserve the right to update and adjust this Return & Refund Policy irregularly to adapt to platform operation optimization and local legal requirements. The updated policy will be posted on this page and take effect immediately. Your continued use of our website and after-sales service constitutes your recognition and acceptance of the latest policy terms.
Contact Support
If you have any questions or disputes about return, exchange and refund rules, please feel free to contact our official customer support team. We will reply and solve your problems professionally and efficiently within the legal scope.