This Shipping Policy governs all delivery and shipping services for orders placed on our website, exclusively serving customers across Europe and America. All shipping arrangements comply with local cross-border logistics regulations and e-commerce service standards. Our core goal is to provide stable, transparent and reliable delivery services for every order, ensuring customers receive their purchases safely and in a timely manner.
Processing Time
All orders will be processed and prepared for shipment within 1 to 3 business days after successful payment confirmation. Processing days exclude weekends, public holidays and official festival closures. During peak shopping seasons or system maintenance periods, order processing may be slightly delayed. We will automatically arrange order processing in sequence and ensure all parcels are delivered to logistics carriers as soon as possible.
Shipping Time & Delivery Range
We provide standard cross-border shipping services covering most regions of Europe and America. The standard delivery time ranges from 7 to 20 business days, depending on the customer’s destination address, local logistics efficiency, customs clearance progress and unexpected transit conditions. Remote areas may require a longer delivery cycle. All delivery timeframes are estimated and not fully guaranteed due to uncontrollable logistics factors.
Shipping Fees
Shipping fees are calculated based on the destination region, parcel weight and logistics method. We regularly launch preferential shipping policies, including free shipping for eligible orders that meet the minimum spending threshold. The exact shipping cost will be clearly displayed on the checkout page before order payment, with no hidden charges or additional fees after order confirmation.
Order Tracking
Once your order is dispatched, you will receive an official shipping confirmation email containing a unique tracking number and tracking link. You can check the real-time logistics status of your parcel online at any time. We recommend tracking your order regularly to stay updated on transit progress and delivery arrangements.
Customs & Import Duties
All cross-border shipments may be subject to local customs inspection, import taxes, duties or handling fees stipulated by the destination country. Any applicable customs fees, taxes and related charges are the sole responsibility of the customer. We do not cover or reimburse any customs and import costs generated during logistics transit.
Undeliverable & Returned Parcels
Parcels that cannot be successfully delivered due to incorrect recipient information, long-term unclaimed status, customer refusal to receive, or local logistics restrictions will be returned to the overseas transit warehouse. In such cases, the generated return shipping fees, handling fees and secondary delivery costs shall be borne by the customer. We reserve the right to adjust subsequent delivery arrangements according to the actual situation of the parcel.
Lost or Damaged Parcels
We strictly supervise the packaging and shipping process of all orders to ensure parcel safety during transit. If your parcel is confirmed lost or severely damaged during official logistics transit, please contact our customer support team with valid tracking proof within a reasonable time. We will verify the situation actively and provide reasonable solutions in accordance with logistics regulations and platform rules.
Policy Updates
We reserve the right to update and revise this Shipping Policy at any time to adapt to changes in cross-border logistics rules, regional shipping adjustments and platform operation requirements. The latest policy terms will be posted on this page and take effect immediately after update. Your continued use of our website and placement of orders constitute your acceptance of the updated shipping policy.
Contact Us
If you have any questions about order processing, shipping time, logistics tracking or other shipping-related issues, please feel free to contact our customer support team. We will respond to your inquiries and provide professional assistance within the shortest possible time.